Who We Help:

Many workers can benefit from question answering search, especially functions including; management and sales, market research and trading, competitive research, customer service and self help, troubleshooting.

Client satisfaction is the bottom line for most companies. With MyRoar question answering search you can you improve your customer response time and quality. Sales and customer satisfaction encompass many roles of the organization. For example, you might not think of a buy side bond analyst as a customer facing employee, but in fact when a billion dollar client has questions, the senior analyst is one of the first experts called to respond. Arming your knowledge workers with the tools to respond is the best choice a company can make to protect its most important client assets. Equipping your knowledge workers with the fastest most accurate information not only improves client relationships, but it creates a huge increase in productivity.

What kind of data does MyRoar search against? Here are some examples of typical enterprise data: Internally written research, firm research, outside firm (soft dollar) research, debentures, private placements & other legal documents, subscription research, for example, Bloomberg, ThomsonOne, Factset, and RSS (real time data feeds).

How Various Functions Benefit From Question Answering Search:

Bank & Hedge Fund Researchers, Managers, & Executives:

Client Calls:
- You have stacks of documents, loads of spreadsheets, and a team of analysts ready to pounce on client questions when your biggest client has a call. Inevitably you feel it coming, the question you don’t know the answer to. Maybe the news just broke, or maybe it’s not a company you cover, but the question affects you and your client’s perception of you. With MyRoar you can be proactive. Search against all of your research and news and answer your clients question in real time with confidence!
Internal Risk Management:
- Real risk management starts with risk awareness. What’s moving in the markets, how does it affect you, and what exposure do you have to breaking news? Can you move quickly enough to gain alpha on a positive trade? Keywords result in an inordinate amount of documents, and by the time you read through them, someone else has taken advantage of the trade. With MyRoar real time (millisecond) screening you can hone in on the most relevant documents, allowing you to act fast with assurance.
- You’re firms senior risk management has a weekly call, or maybe they have requested a “surprise” call to see how things are going in your division. You’ve hired an A class team, but with so many analysts how can you prepare for so many types of questions you might be asked? Now you can screen through internal and external research in real time. Make your team and yourself shine; now you can answer questions in real time. In addition, you can now prepare more quickly, find relevant documents more quickly, and be confident that you have answers at your fingertips.
Cost Center Reduction:
- The average compensation of the most Junior Analyst at a hedge fund is $254,000 per year. Each moment they spend is valuable to you as a manager. With MyRoar they can find documents, perform research, verify information across publishers, and reveal actionable insights in seconds. When an analyst has a significant volume of breaking news in his or her sector, a portion of research is frequently outsourced at a high cost. Packages of outsourcing research can run up to $100,000 per request. With MyRoar’s question answering search you can empower your analysts and research librarians while reducing outsourcing costs.

Sell Side Researchers & Marketers:

Client Calls:
- Your firm has a variety of securities offerings and you cover 5-10 times the number of stocks and bonds as your institutional clients. You’ve spent decades building relationships with your clients who trust you and call you with their most pressing questions. Your clients trust you and they call you with their questions. After time spent carefully listening you duly note their concerns and after an afternoon of research you get back to them. Now you can use MyRoar’s question answering search to get back to them faster. You can create your own internal documents which you can query by asking questions in real time. If a client discovers breaking news before you, you can query in real time and be informed. Don’t be left in the dark, sound intelligible with MyRoar’s question answering search.
Traders, Real Time for Trading:
- As a trader you have at least four screens your Bloomberg and trading terminal on one screen, an internal document on the other, and breaking news on the remaining two. You are constantly scanning for the latest tradable insight, while looking out for any surprising bad news that could affect one of your positions. Current real time alerting capabilities produce a significant number of articles and don’t allow for the same type of complex events. The best part about MyRoar is you can be alerted on your own customer phrase and question searches, that you can simply override and change in seconds. When 100 articles hit the press with important information, you compete by having a list of sentences that answer your alert in milliseconds. You can quickly scan the screen with your eyes, instantly confirming that multiple sources report the same information. Trade, act, and make money.

Research Vendors Selling into Financial Services:

If you are a research vendor selling to insurance or financial services, you have already had to think about search as part of your IT infrastructure. Your search provides an interface to assist your clients in sorting through your large offering of research and commentary. Under the current system your clients browse through a list of categories, broken into subcategories, and then search using keywords. This is a lengthy process for your clients who frequently struggle to find what they are looking for. Your clients are forced to re-read the same research reports, resulting in lost time, frustration, and dissatisfaction. By adding MyRoar’s question answering search to your search options you can significantly improve your clients’ experience. Now clients don’t have to rely on keyword search, they can simply ask in natural language for what they are looking for.